Privacy Policy

So Cool Games – A brand of Lazuli Labs, Lda.

Your privacy and security are important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide while browsing our website and during the purchase process.

1. Who We Are

So Cool Games is a brand owned by Lazuli Labs, Lda., headquartered in Portugal, VAT number 517418568. We are committed to protecting your privacy and complying with applicable data protection laws.

2. Personal Data We Collect

We collect personal data in various ways, including when you make a purchase, create an account, or contact us. The data we may collect includes:

• Personal Identification Information: name, email, delivery address, phone number, VAT number (if applicable).

• Payment Information: payment details provided during the purchase process (credit cards, Multibanco).

• Technical Information: IP address, browser type, preferred language, browsing history on our website.

3. How We Use Your Data

The data we collect is used for the following purposes:

• Processing and managing orders.

• Sending confirmations, updates, and information related to your purchases.

• Improving your shopping experience by personalising website navigation.

• Sending offers and promotions, if you have consented to receive marketing communications.

4. Data Sharing

We do not share your personal information with third parties except in the following cases:

• Service Providers: we may share data with companies that assist us in operating the website and delivering products (e.g., carriers, payment processors).

• Legal Compliance: if required, we may share information to comply with legal obligations or respond to requests from competent authorities.

5. Data Protection

We take appropriate measures to protect the personal data we collect against unauthorised access, alteration, or destruction. We use encryption technology to safeguard payment data and sensitive personal information.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Rights

You have the following rights regarding your personal data:

• Access: you may request a copy of the personal data we hold about you.

• Correction: you may correct or update inaccurate information.

• Deletion: you may request deletion of your personal data, except where legal exceptions apply.

• Objection: you may object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at info@lazulilabs.com.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can configure your browser to refuse cookies, but this may affect the website's functionality.

9. Changes to This Policy

Lazuli Labs, Lda. may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest update.

10. Contact

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at info@lazulilabs.com.